Accessible on desktops, tablets and mobiles
Secure & resilient
All data is encrypted in-transit and stored securely on UK-based cloud servers
Control the look and feel, write your own text and define questions
Multiple language support
Show the feedback form in your customer's native language
Multiple question types
Choose from: Star rating, Free text, Location-based and Date-time questions
Fast & friendly support
We're available Monday - Friday to help with any concerns or questions
Behind the scenes...
Interact with your customers
Ability to respond publicly to customer feedback
Gain assistance from colleagues
Ability to refer customer feedback to others in your organisation
Full back-end management of customer feedback
Multiple user accounts
Distribute responsibility and access amongst your team
Identify common themes
Export all feedback and responses as anonymised CSV data
GOV.UK Digital Marketplace
Find us on the GOV.UK Digital Marketplace »
Benefits to you
- Continually measure & monitor your service quality
- Provide complete service transparency for users and customers
- Gain deep insight into customer experience of your service
Simple, transparent pricing
£3,500 covers us working closely with your team to consistently brand the system to your organisation, creating a test account to help train your staff, and customising the feedback from to feature as many questions as you need.
An annual cost of £2,400 covers website hosting, security updates, server maintenance, backups and SSL certificate, along with help and advice at all times from our team of designers, developers and user experience specialist.
Meet the team behind it
Rock Kitchen Harris have been building simple, effective and damn good websites and apps for over 15 years for a wide range of clients - including house builders, law firms, universities, police forces, charities, a brewery, the Home Office, and even our local milkman.
We believe in agile development focused around end-users and love a challenge.