Rate Your Local Service enables you to easily collect, publish and respond to user feedback in a straightforward, open and transparent manner.

Rate Your Local Service - Leicestershire Police

Features

• Mobile optimised
  Accessible on desktops, tablets and mobiles
• Secure & resilient
  All data is encrypted in-transit and stored securely on UK-based cloud servers
• Fully customisable
  Control the look and feel, write your own text and define questions
• Multiple language support
  Show the feedback form in your customer's native language
• Multiple question types
  Choose from: Star rating, Free text, Location-based and Date-time questions
• Fast & friendly support
  We're available Monday - Friday to help with any concerns or questions

Behind the scenes...

• Interact with your customers
  Ability to respond publicly to customer feedback
• Gain assistance from colleagues
  Ability to refer customer feedback to others in your organisation
• Moderate ratings
  Full back-end management of customer feedback
• Multiple user accounts
  Distribute responsibility and access amongst your team
• Identify common themes
  Export all feedback and responses as anonymised CSV data
• GOV.UK Digital Marketplace
  Find us on the GOV.UK Digital Marketplace »

Benefits to you

• Continually measure & monitor your service quality
• Provide complete service transparency for users and customers
• Gain deep insight into customer experience of your service

Simple, transparent pricing

£3,500 covers us working closely with your team to consistently brand the system to your organisation, creating a test account to help train your staff, and customising the feedback from to feature as many questions as you need.

An annual cost of £2,400 covers website hosting, security updates, server maintenance, backups and SSL certificate, along with help and advice at all times from our team of designers, developers and user experience specialist.

Meet the team behind it

Rock Kitchen Harris have been building simple, effective and damn good websites and apps for over 15 years for a wide range of clients - including house builders, law firms, universities, police forces, charities, a brewery, the Home Office, and even our local milkman.

We believe in agile development focused around end-users and love a challenge.